The Cliffhanger Restaurant
The Cliffhanger Restaurant
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Privacy Policy

Effective Date: 09.08.2026
Website: https://www.cliffhanger-restaurant.com/
Company Name: Cliffhanger Restaurant

These Terms & Conditions govern your use of the The Cliffhanger Restaurant website and any services offered through it. By accessing or using this website, you agree to these Terms. Please read them carefully.


1. About Us

The Cliffhanger Restaurant is based at:

Waterford Road, Highcliffe, Christchurch, BH23 5JA

Email: enquiries@cliffhanger-restaurant.com

2. Use of the Website

  • This website is provided for information, bookings, and purchases related to The Cliffhanger Restaurant .
     
  • You agree to use the site for lawful purposes only.
     
  • You must not misuse the website (e.g., introduce viruses, attempt to hack, or transmit harmful content).
     

3. Products and Services

  • Menu items, events, and services are subject to availability and may change without prior notice.
     
  • Prices listed include VAT (where applicable).
     
  • All descriptions are accurate to the best of our knowledge but may vary slightly due to seasonal availability.
     

4. Bookings & Reservations

  • Bookings (if applicable) are only confirmed once you receive a written or email confirmation.
     
  • We reserve the right to amend or cancel bookings due to unforeseen circumstances, with full notice provided.
     

5. Payment

  • Payments are processed securely via our chosen payment provider(s).
     
  • We do not store full credit/debit card details.
     

6. Cancellation & Refunds

  • Event or booking cancellations must be made in accordance with the specific cancellation terms provided at the time of booking.
     
  • Refunds are at the discretion of The Cliffhanger Restaurant and will be processed to the original payment method.
     

7. Intellectual Property

  • All content on this website, including images, logos, text, and design, is the property of The Cliffhanger Restaurant or licensed to us.
     
  • You may not copy, reproduce, or distribute any content without prior written permission.
     

8. Privacy & Data Protection

  • We process personal data in accordance with UK GDPR and our [Privacy Policy].
     
  • By using this site, you consent to such processing and confirm the accuracy of the data you provide.
     

9. Cookies

  • This website uses cookies to enhance your browsing experience. For more details, please read our [Cookie Policy].
     

10. Limitation of Liability

  • The Cliffhanger Restaurant  will not be liable for any indirect, incidental, or consequential losses arising from your use of this website or our services.
     
  • This does not affect your statutory rights as a consumer.
     

11. Links to Third Parties

  • Our website may contain links to external websites. We are not responsible for the content, policies, or practices of third-party sites.
     

12. Changes to These Terms

  • We reserve the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date.
     

13. Governing Law

  • These Terms & Conditions are governed by the laws of England and Wales.
     
  • Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
     

Contact Us
If you have any questions regarding these Terms, please contact:
Email: enquiries@cliffhanger-restaurant.com
Address: Waterford Road, Highcliffe, Christchurch, BH23 5JA

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Accessibility Statement

Website: https://www.cliffhanger-restaurant.com
Date of Statement: 09 08 2026

The Cliffhanger Restaurant  is committed to ensuring our website is accessible to as many people as possible, regardless of ability or technology. We aim to make your experience on our website positive, inclusive, and user-friendly.

Our Commitment

We strive to:

  • Make our website content clear, easy to navigate, and understandable.
     
  • Ensure text is readable with sufficient contrast.
     
  • Use alt text for all meaningful images.
     
  • Provide accessible navigation and links that make sense out of context.
     
  • Ensure our website works on a range of devices and screen sizes.
     

Measures We Have Taken

  • Designed our website to be compatible with screen readers and assistive technologies.
     
  • Avoided using colours alone to convey information.
     
  • Ensured interactive elements are accessible by keyboard.
     
  • Added descriptive labels and titles to forms and interactive features.
     

Areas for Improvement

We continually review our website to improve accessibility. If you encounter an issue or find a section difficult to use, please let us know using the contact information below.

Feedback and Contact Information

If you need information on this website in an alternative format (such as large print, audio recording, or braille), or if you have accessibility concerns, please contact:

Email: enquiries@cliffhanger-restaurant.com
Address: Waterford Road, Highcliffe, Christchurch, BH23 5JA


Enforcement Procedure

If you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS):
www.equalityadvisoryservice.com


Continuous Improvement

We are committed to regularly testing and updating our website to improve accessibility and comply with the latest standards 

(including Web Content Accessibility Guidelines – WCAG 2.1 AA).

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